Support

Questions, a bug, or something that doesn’t feel right? Write to us. A real person reads every email, usually within two working days.

Common questions

How do I cancel my subscription?

Open your iPhone’s Settings, tap your name, then Subscriptions, then Lymiflow, and choose Cancel Subscription. You can also get there from the app: Settings, Manage or cancel subscription. Deleting the app does not cancel it.

How do I get a refund?

Apple handles payments and refunds. Request one at reportaproblem.apple.com, or from the app under Settings, Request a refund.

I paid but Plus isn’t unlocked.

In the app, open Settings and tap Restore purchases, signed in with the same Apple ID you paid with. If that doesn’t work, email us.

Can I change my routine or how many days a week?

Yes. In the app, open Settings and tap Change my plan, or change Days a week.

Can I make the session slower?

Yes. Pick Slower during any session, or set it as your default pace in Settings.

Where is my data, and how do I delete it?

Your plan, check-ins and sessions are stored only on your iPhone. Delete them in Settings, Delete all my data. More in our privacy policy.

A video won’t play.

Videos download the first time you open a move, so connect to the internet once. If it still won’t play, email us with the move’s name.